Refund policy

Last updated: July 29, 2026

Made-to-Order Products

All SAV products are produced on demand specifically after your order is placed. Because each item is made for you, correctly produced items are final sale and cannot be returned or exchanged for reasons such as:

- Change of mind or buyer's remorse
- Incorrect size or color selected at checkout
- Color preference after receiving the item
- Ordering error

This policy does not affect any rights you may have under applicable consumer protection laws.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, we will make it right with a replacement or refund to your original payment method, depending on the investigation and product availability.

To submit a claim:

1. Email support@savathletix.com within 7 days of delivery.
2. Include your order number, a description of the issue, and clear photographs or video of the product, packaging, and shipping label.
3. Do not return the item without written authorization from our team.

We will review your claim and respond within 1–2 business days.

Non-Returnable Items

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, misprinted, incorrectly fulfilled, or a return is required by applicable law:

- Correctly produced print-on-demand and personalized products
- Items purchased in the wrong size or color due to customer selection
- Final-sale or clearance items (unless defective)
- Underwear, swimwear, socks, masks, and other hygiene-sensitive products
- Gift cards
- Items that have been worn, washed, stained, altered, or damaged by the customer

Size Exchanges

Because all products are made to order, we do not offer direct size exchanges for an incorrect size selected by the customer. Please review the size chart carefully before placing your order.

If the item you received differs materially from the published measurements or the size you ordered, you may submit a defect claim within 7 days of delivery with photographs and measurements. Approved manufacturing or sizing defects qualify for a replacement or refund.

Authorized Returns — Condition Requirements

Any return specifically authorized by SAV must meet the following conditions:

- Unused, unworn, and unwashed
- Unaltered and in its original condition
- Original tags attached and original packaging included when available

Items damaged through wear, misuse, washing, or alteration are not eligible for a refund.

Return Shipping

- Do not send any item back without written authorization from our team.
- For approved defective, damaged, misprinted, or incorrectly fulfilled items, SAV will provide return instructions and cover authorized return shipping when a physical return is required.
- For any exceptional non-defective return voluntarily approved by SAV, the customer is responsible for return shipping costs.
- Original shipping charges are not refundable unless the product was defective, damaged, misprinted, or incorrectly fulfilled.

SAV is not responsible for unauthorized returns sent to an incorrect address.

Inspection & Approval

All returned items are inspected upon receipt before a refund is approved. Items returned without authorization or received in unacceptable condition may be denied a refund.

Refund Processing

- Approved refunds are issued to the original payment method in the original currency.
- We will initiate the refund within 5–10 business days of approval.
- Your bank or payment provider may require additional processing time beyond that.
- Store credit may be offered as an alternative only with your agreement.

Order Cancellations

To request a cancellation, email support@savathletix.com within 2 hours of placing your order. Cancellation is not guaranteed.

- An order can only be cancelled if production has not yet started.
- Once an order enters production, it cannot be changed or cancelled.
- If your cancellation is approved, a refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Contact

For all return, refund, and cancellation requests, email us at support@savathletix.com. Our team replies within 1–2 business days, Monday–Friday.