Shipping policy
Last updated: July 29, 2026
How Our Products Are Made
All SAV products are made to order. Every item is produced specifically for you after your payment is confirmed. Because of this, please allow time for both production and shipping when estimating when your order will arrive.
Production & Processing Time
Production typically takes 3–7 business days after payment is confirmed.
Orders are not processed on weekends or U.S. public holidays.
Production time is separate from shipping time. Your total wait time is production time plus the shipping transit time for your selected method and destination.
Domestic Shipping (United States)
Shipping rates are calculated at checkout based on your products, destination, and selected shipping method.
Once your order has been produced and shipped:
Items fulfilled from a U.S. facility generally arrive within 3–6 business days after shipment.
Items fulfilled from an international facility may take approximately 9–30 business days after shipment, depending on the shipping method, product, and destination.
These are estimates, not guaranteed delivery dates. The estimated delivery window shown during checkout and in your order confirmation email takes priority.
International Shipping
SAV ships internationally to destinations available during Shopify checkout. We particularly serve customers in the Caribbean and Latin America, subject to carrier and supplier availability.
International orders generally arrive within approximately 10–30 business days after production. Remote destinations, customs processing, weather, and carrier delays may require additional time. The estimate shown at checkout takes priority.
Shipping rates are calculated at checkout based on your products, destination, and selected shipping method.
Customs, Duties & Import Taxes
Our fulfillment partners generally use Delivered Duty Paid (DDP) shipping, meaning many import duties and taxes are included in the shipping rate displayed at checkout.
However, some countries, remote destinations, or local authorities may still impose additional customs fees, handling charges, or import taxes. Any such additional charges are the customer's responsibility. SAV cannot control or predict customs processing times or locally imposed charges.
Tracking Information
When your order ships, tracking information will be sent to the email address on your order. If you have not received tracking information, your order may still be in production. You can also email support@savathletix.com with your order number for a status update.
Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us immediately at support@savathletix.com. Address changes are not guaranteed and may only be possible before production or shipment begins, depending on fulfillment status.
If a package is returned to us due to an incorrect, incomplete, or unclaimed address, you will be responsible for the actual cost of reshipping the order.
Delayed or Lost Packages
Delivery dates are estimates and are not guaranteed. If your tracking has not updated or your package has not arrived within 7 days after the estimated delivery date, please contact us at support@savathletix.com with your order number.
We will investigate with our carrier and fulfillment provider. A replacement or refund will only be issued after the carrier or fulfillment provider confirms the package is lost, defective, or incorrectly fulfilled. We encourage you to submit your claim within 7 days after the estimated delivery date whenever possible.
Delivered but Not Received
If your tracking shows "delivered" but you have not received your package:
1. Check your delivery location, mailbox, porch, and any secure areas.
2. Check with household members, neighbors, and building management.
3. Review any carrier notifications or delivery photos.
4. Contact the carrier directly to open an investigation.
5. Email us at support@savathletix.com so we can assist.
A "delivered" tracking status does not automatically qualify for a refund. Any replacement, refund, or store credit will depend on the outcome of the carrier and fulfillment investigation.
Contact
For all shipping-related questions, email us at support@savathletix.com. Our team replies within 1–2 business days, Monday–Friday.